Last updated: 12 August 2026

At AziesSolutions, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, submit a form, apply for a position, or interact with our telesales services.

This Privacy Policy applies to information collected through aziesolutions.com, our lead forms, recruitment forms, telephone communications and other interactions with AziesSolutions.

1. Who We Are

AziesSolutions is a telesales and customer contact services agency providing outbound and inbound sales, lead generation, customer communication and related services.

For the purposes of applicable data protection laws, AziesSolutions may act as a data controller for information collected directly from individuals through our website and recruitment activities. Where we process personal data on behalf of our clients, we may act as a data processor and process information according to our client's instructions.

Company name: [LEGAL COMPANY NAME]
Registered address: [REGISTERED ADDRESS]
Email: [PRIVACY EMAIL ADDRESS]
Website: aziesolutions.com

2. Information We Collect

Depending on how you interact with us, we may collect different types of personal information.

Information you provide to us

• Full name
• Telephone number
• Email address
• Company or organisation name
• Job title or professional information
• Information provided through contact and lead forms
• Information provided when requesting a quote or callback
• Information provided when applying for employment or a position with us
• Any other information you voluntarily provide to us

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time and date of visits
• Referring website or source
• Website interaction and usage information
• Cookie and similar technology information

3. Information Obtained From Other Sources

As a telesales agency, we may sometimes receive personal information from our business clients, lead-generation partners, marketing platforms, publicly available sources or other third parties.

This information may include contact details and information relevant to a sales or customer-service campaign. Where AziesSolutions processes such information on behalf of a client, the relevant client may remain the data controller and AziesSolutions will process the information according to the client's instructions and applicable data protection requirements.

4. How We Use Personal Information

We may use personal information for the following purposes:

• To respond to enquiries and requests
• To provide requested quotes or information
• To arrange callbacks
• To conduct telesales and customer communication activities
• To contact prospective customers on behalf of our clients
• To manage and qualify sales leads
• To provide customer support
• To manage our business relationships
• To recruit and evaluate job applicants
• To communicate with employees, applicants, customers and business contacts
• To improve our website, services and customer experience
• To monitor and analyse website performance
• To maintain the security and integrity of our systems
• To prevent fraud, misuse and other unlawful activities
• To comply with applicable legal and regulatory obligations

5. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we may rely on one or more of the following legal bases:

• Consent: where you have provided consent for a specific use of your personal information.
• Contract: where processing is necessary to enter into or perform a contract with you.
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
• Legal obligation: where processing is necessary for us to comply with applicable laws or legal requirements.

Where we process personal data on behalf of a client, the client may determine the applicable legal basis and purposes of processing.

6. Telesales and Telephone Communications

Because AziesSolutions provides telesales and customer communication services, personal information may be used to make or receive telephone calls as part of sales, lead-generation, customer-service or other authorised campaigns.

Where required by applicable law, we or our clients may maintain suppression, opt-out or do-not-contact records to ensure that individuals who have requested not to receive certain communications are not contacted for those purposes.

If you receive a call from AziesSolutions on behalf of one of our clients and have questions about why you were contacted, you may contact us or the relevant client using the information provided during the communication.

7. Call Recording and Monitoring

Depending on the campaign and applicable legal requirements, telephone calls may be recorded or monitored for purposes such as quality assurance, employee training, security, dispute resolution, compliance, service improvement and maintaining appropriate business records.

Where required, callers will be informed of call recording or monitoring and the applicable legal basis or consent requirements will be followed.

8. Lead Generation

AziesSolutions may operate lead-generation campaigns through our website, advertising platforms, landing pages and other channels.

When you submit your information through one of our forms, we may use the information to respond to your enquiry, provide requested information, arrange contact or perform the service for which the information was submitted.

Where a lead is generated on behalf of a third-party client, your information may be shared with that client where this is disclosed at the point of collection or otherwise permitted by applicable law.

9. Recruitment Information

If you apply for a position with AziesSolutions, we may collect information such as your name, contact details, CV, employment history, qualifications, skills, interview information and other information relevant to your application.

We use recruitment information to assess applications, communicate with candidates, conduct recruitment activities and comply with applicable employment and legal requirements.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure advertising performance and improve our services.

Depending on the technologies used on our website, these may include:

• Essential website cookies
• Analytics cookies
• Performance cookies
• Advertising or marketing cookies
• Preference cookies

Where required by law, non-essential cookies will only be used after obtaining the appropriate consent. You can also manage cookies through your browser or our cookie-consent mechanism where available.

11. Third-Party Services

We may use third-party providers to operate and improve our website and business activities. Depending on the services we use, these providers may include:

• Website hosting providers
• CRM and customer-management platforms
• Telephone and communication providers
• Email and communication platforms
• Analytics providers
• Advertising and marketing platforms
• Recruitment and job application platforms
• IT, security and technical service providers

These providers may process personal information on our behalf or, where applicable, act as independent controllers. We seek to work with providers that maintain appropriate safeguards for personal information.

12. Sharing Personal Information

We do not sell personal information as a standalone product.

We may disclose personal information where necessary to:

• Our clients where we are conducting an authorised campaign on their behalf
• Service providers supporting our business operations
• Technology and communications providers
• Professional advisers
• Regulators, government authorities or law-enforcement agencies where legally required
• Other parties where disclosure is authorised or required by applicable law

13. International Data Transfers

Some of our service providers, clients or technology systems may be located outside your country or outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is conducted in accordance with applicable data protection laws and that appropriate safeguards are in place where required.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include access controls, authentication, restricted access, secure systems, monitoring and other appropriate technical and organisational safeguards.

However, no method of transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

15. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, operational, legal, accounting, reporting and dispute-resolution requirements.

Retention periods may vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

16. Your Privacy Rights

Depending on your location and the applicable law, you may have rights concerning your personal information, including:

• The right to request access to your personal information
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing activities
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent
• The right to opt out of certain marketing communications
• The right to lodge a complaint with an applicable data protection authority

These rights are subject to applicable legal conditions and exceptions.

17. Marketing Communications

Where permitted by law, we may contact you regarding services, enquiries, campaigns or other relevant communications.

Where marketing communications require consent, we will seek the appropriate consent before sending them.

You can request that we stop sending certain marketing communications at any time by contacting us or using the unsubscribe mechanism included in the communication, where available.

18. Third-Party Websites

Our website may contain links to websites operated by third parties. Those websites have their own privacy policies and terms.

AziesSolutions is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

19. Children's Privacy

Our services are generally intended for adults and businesses. We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

20. Data Protection for Client Campaigns

When AziesSolutions provides telesales or customer-contact services to a client, the client may determine the purpose and manner in which personal information is processed.

In such circumstances, AziesSolutions may process personal information as a service provider or data processor on behalf of the client. The client's own privacy notice may therefore also apply to the processing of your information.

If you want to understand how a particular client's campaign uses your information, you may contact the relevant client or AziesSolutions using the contact details provided to you.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.

Any updated version will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.

22. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

AziesSolutions
[LEGAL COMPANY NAME]
[REGISTERED ADDRESS]
Email: [PRIVACY EMAIL ADDRESS]
Website: aziesolutions.com

We will review privacy requests and respond within the timeframe required by applicable data protection law.